DELIVERY AND RETURN CONDITIONS
I- DELIVERY CONDITIONS
The Kuru'cu, within a maximum of 30 (thirty) days from the date of the Distance Sales Agreement (“Agreement”) between him and the CUSTOMER, shall deliver the product subject to the Agreement in a solid, complete manner, in accordance with the qualifications specified in the order, through the contracted cargo company of the CUSTOMER. delivers it by hand to the CUSTOMER or to the person/organization at the address specified during the delivery.
The delivery of the product subject to the contract is limited to the shipping area of the courier company (Yurtiçi Kargo) with which the Kuru'CU has a contract. The responsibility of the Kuru'CU ends at the end of the shipping area of the contracted courier company.
If the product subject to the contract cannot be delivered within the legal period of 30 (thirty) days due to extraordinary circumstances such as force majeure, weather conditions, earthquake, flood, fire, epidemic, etc., the Dryer shall notify the CUSTOMER of this situation. In this case, the CUSTOMER may cancel the order, request a replacement with a similar product, if any, or wait until the situation causing the delay in delivery is eliminated. In the event that the CUSTOMER cancels the order, the return regarding the payment (all payments collected, including delivery costs, if any) is made within 14 (fourteen) days at the latest from the date of the notification (contractual provisions regarding the termination of the contract apply).
In case the CUSTOMER is not present at the address specified as the delivery address and the persons at the address do not accept the delivery, the DRIVER shall be deemed to have fulfilled its contractual performance. In the event that there is no one to receive the product at the delivery address, it is the CUSTOMER's responsibility to follow up and arrange the shipment of the order by contacting the cargo company.
II- RIGHT OF WITHDRAWAL
The CUSTOMER has the right to withdraw from the Agreement within 14 (fourteen) days without giving any reason and without paying any penalty.
The right of withdrawal period starts on the day the product subject to the contract is delivered to the CUSTOMER or to the person/organization at the address indicated by the CUSTOMER.
In determining the period of the right of withdrawal;
For goods that are subject to a single order and delivered separately, the day the consumer or the third party determined by the consumer receives the last goods,
For goods consisting of more than one piece, the day when the consumer or the third party determined by the consumer receives the last piece,
In contracts where the goods are delivered regularly for a certain period of time, the day on which the consumer or the third party determined by the consumer receives the first goods is taken as a basis.
4. In order to exercise the right of withdrawal, within the legal period, using the Right of Withdrawal Form included in the Contract.
A clear notification of the Kuru'CU via e-mail to info@kurucu.com is required.
5. The CUSTOMER cannot use the right of withdrawal in the following cases:
Products prepared in line with the consumer's wishes or personal needs
Perishable or expired products
From the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Products that are not suitable for return in terms of health and hygiene
Products that are mixed with other products after delivery and cannot be separated due to their nature
III- RETURN CONDITIONS:
The following conditions must be met in order to complete the return process of the product for which the right of withdrawal is used within the period.
In case the right of withdrawal is exercised, the CUSTOMER sends the product to the BUYER, together with a copy of the delivery note, expressly stating the reason for the return and its request, within 10 (ten) days from the date of the notification regarding the use of the right of withdrawal. Sending the copy of the cargo delivery report or the cargo tracking number information indicating that the product delivered to the CUSTOMER or the person/organization at the delivery address indicated by the CUSTOMER has been sent to the Founder, and also the original invoice, if the original invoice is sent with the product. / is required.
If the product is purchased institutionally, the product should be sent by issuing a return invoice.
If there is a gift or campaign product purchased with the product, the relevant products should also be sent as a return. However, after receiving the return of the product subject to the return request (except for the defective product), if there is a campaign including the relevant order, any conditions in the campaign conditions must not be met after the return. For example, when a certain amount of shopping is made, the price of the gift certificates is deducted from the refund fee if the consumer does not have enough products to qualify for this gift certificate after the return.
Before the product is delivered to the cargo company, it must be packaged in such a way that it will not be damaged by the CUSTOMER.
In case the product returned by using the right of withdrawal is sent back to the Kuru'cu by the contracted courier company (Yurtiçi Cargo), the shipping cost will be covered by the Kuru'CU, otherwise the shipping cost belongs to the CUSTOMER.
When the product to be returned reaches the Kuru'CU, it will be examined by the Kuru'CU's return team. The review period is 7 business days. This period does not include weekends and public holidays. As a result of the examination, the products found to meet the return conditions; A refund will be made for the products that the CUSTOMER wants to be returned. In case of requests for change by the CUSTOMER, if the relevant product is in stock, it will be sent to the CUSTOMER, otherwise a refund will be made.
When the return request is positive, the refund will be made to the customer in cash or to the bank account to be forwarded, if cash payment was made at the shopping stage. When the fee is refunded, the CUSTOMER is informed via e-mail. The reflection time of the refund on the CUSTOMER account can vary between 1 and 8 working days, depending on the bank where the transaction is made.